1. Airline Refund Rules
Tickets booked on Aerofaredeals at least 7 days before scheduled departure qualify for a 100% full refund within 24 hours of purchase with zero fee. After the 24-hour window, refund eligibility is determined by the fare brand purchased (e.g., Flex Plus and Executive Suite fares permit cash refunds, whereas Basic Saver fares are generally non-refundable).
In the event of an airline-initiated flight cancellation or significant schedule change (typically 3+ hours domestic or 6+ hours international) where you decline alternative transport, you are entitled to a full cash refund regardless of fare type.
2. OTA Service Fees
Ticketing service fees charged at booking are 100% refunded if cancelled within the 24-hour risk-free window. Beyond 24 hours, initial GDS issuance fees are non-refundable as ticketing fulfillment has been completed. Aerofaredeals charges $0 additional administrative fee for airline-cancelled flights.
3. Processing Times
Aerofaredeals transmits approved refund settlements to the validating carrier/ARC clearinghouse within 24 hours of request verification. Credit card, Apple Pay, Google Pay, and PayPal refunds typically post within 5–7 business days; certain international airlines may require 10–14 business days to release funds.
4. Non-Refundable Fares & Unused Taxes
For voluntary cancellations of non-refundable Main Cabin tickets after 24 hours, most major airlines convert the unused ticket value (less any airline penalty) into a future travel eCredit valid for 12 months from the original issue date. Unused government departure taxes on wholly unflown international tickets can also be reclaimed upon request.
5. Refund Requests
All refund requests must be initiated prior to scheduled flight departure via our self-service Manage Booking portal or by contacting our 24/7 Flight Desk at +1 239 990 3443 (or support@aerofaredeals.com) so seats can be cancelled out of airline inventory before boarding closes.